Login Methods — Website vs App
Website Login
Visit Krikya site → Click "Login" top-right → Enter phone + password → Enter OTP (if 2FA enabled). Under 30 seconds.
App Login (Fastest)
Open Krikya app → Tap "Login" → Use biometrics (fingerprint/Face ID) or enter credentials. Stays logged in between sessions.
How to Login at Krikya — Step by Step
Visit the Official Krikya Website or Open the App
Verify the HTTPS padlock in your browser. Use the app for the fastest experience.
Click "Login"
Top-right corner of the page or top of the app screen.
Enter Your Credentials
Phone number (or username) and your password. Check CAPS LOCK is off.
Complete 2FA (If Enabled)
Enter the 6-digit OTP sent to your phone. Valid for 5 minutes.
You're In
Homepage loads with your balance. Mobile app stays logged in for your next session.
Login Problems — Full Troubleshooting Table
| Problem | Likely Cause | Solution |
|---|---|---|
| Wrong password error | Incorrect credentials or CAPS LOCK on | Check CAPS LOCK → Use "Forgot Password" link |
| Account locked (30 min) | 5+ failed login attempts | Wait 30 minutes or contact live chat |
| Account not found | Wrong phone number format | Include country code: +880 for Bangladesh |
| OTP not arriving | No signal or wrong number | Check signal → Request resend after 60 seconds |
| Site blocked/inaccessible | ISP restriction | Try different browser → Use app → Consider VPN |
| Account suspended | KYC pending, bonus policy, unusual activity | Contact live chat immediately with ID ready |
| Two-factor app not working | Time sync issue on authenticator | Re-sync authenticator app time or switch to SMS 2FA |
How to Reset Krikya Password
Click "Forgot Password"
On the login page — blue link below the password field.
Enter Your Registered Phone Number
The number you used when creating your Krikya account.
Receive SMS Reset Link
Link expires in 30 minutes — open it immediately on your phone.
Create a New Password
Minimum 8 characters: mix of uppercase, lowercase, numbers, and a symbol. Do not reuse your previous password.
Login with New Credentials
You're back in. Enable 2FA now to prevent future lockouts.
Account Security — Rajib's Recommendations
Enable 2FA
Settings → Security → Two-Factor Auth. Blocks access even if someone knows your password.
Unique Strong Password
Never reuse your bKash or bank password. Use 12+ characters with mixed case, numbers, symbols.
Never Share Credentials
No Krikya staff member will ever ask for your password. Any such request is a social engineering scam.
